Terms and Conditions

Hi,
On the website www.lingve.eu/courses, you will find the terms and conditions of the online store, which include information about, among other things, how to place an order and conclude a sales contract, the forms of delivery and payment available in the store, the procedure for withdrawal from the contract, and the procedures for filing a complaint.

The store is owned by Lingve de Szabolcs Szilva, Rabsztyńska 1/11 Street, 01-140 Warsaw, Tax ID: EU5252543429.

You can contact us at any time by sending an email to info@lingve.eu.

We wish you a successful learning experience!

~ Szabolcs Szilva – owner of Lingve company

Rafał Szempliński – coworker ~

§ 1
Definitions

For the purposes of these terms and conditions, the following meanings of the following terms are used:

1) Buyer – a natural person, a legal person or a legal person without corporate status,

2) Consumer – a natural person, concluding with the Seller a sales contract not directly related to his/her economic or professional activity, starting from 01.12.2022. A consumer is also a natural person concluding with the Seller a contract directly related to his/her economic activity, when from the content of this contract it follows that it does not have a professional character for this person, resulting in particular from the subject of his/her economic activity, made available on the basis of CEIDG regulations.

3) Regulations – these Regulations, available at https://www.lingve.eu/courses/terms-and-conditions/,

4) Store – the online platform operating at https://www.lingve.eu/courses.

5) Seller – Lingve de Szabolcs Szilva, 1/11 Rabsztyńska Street, 01-140 Warsaw, NIP (tax number): EU5252543429.

§ 2
Preliminary provisions

(1) Through the Store, the Seller conducts retail sales while providing electronic services to Buyers. Through the Store, the Buyer may purchase products shown on the pages of the Store.

(2) The Regulations define the terms and conditions for the use of the Store, as well as the rights and obligations of the Seller and the Buyers.

(3) To use the Store, to make a purchase in the Store, it is not necessary to meet specific technical conditions by a computer or other device of the Buyer. The following are sufficient: access to the Internet, standard operating system, standard web browser, having an active e-mail address.

(4) The Buyer may not make a purchase in the Store anonymously or under a pseudonym.

(5) The Buyer may use the Store only for his own purposes.

(6) It is prohibited during the use of the Store to provide content of an unlawful nature, in particular, by sending such content through the forms available in the Store.

(7) It is prohibited to share the content of the Store with third parties in any form.

(8) All product prices shown on the pages of the Store are gross prices.

§ 3
Services provided electronically

(1) Through the Store, the Seller shall provide services to the Buyer electronically.

(2) The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the Store. Placing an order is possible without creating an account in the Store, while the use of the platform takes place after the automatic creation of a user account, who logs in each time through the access data received.

(3) Services are provided electronically to the Buyer free of charge. However, contracts of sale (i.e. purchase of products) concluded through the Store are chargeable.

(4) In order to ensure the security of the Buyer and the transfer of data in connection with the use of the Store, the Seller shall take technical and organizational measures appropriate to the degree of security threat to the services provided, in particular, measures to prevent the acquisition and modification of personal data by unauthorized persons.

(5) The Seller shall take measures and make every effort to ensure the full proper functioning of the Store. The Buyer should inform the Seller about any irregularities or interruptions in the functioning of the Store.

(6) Any complaints related to the functioning of the Store the Buyer may submit via e-mail to the e-mail address info@lingve.eu. In the complaint, the Buyer should give their name, mailing address, as well as the type and date of occurrence of irregularities related to the functioning of the Store. The Seller will consider all complaints within 14 days of receipt of the complaint and will inform the Buyer of its resolution at the e-mail address of the complainant.

§ 4
Placing an order

(1) The Buyer may place an order as an unregistered guest.

(2) To place an order, the Buyer is required to take the following steps:

• select the product/service or products/services that are the subject of the order by clicking the “Add to Cart” button,
• from the cart view, click on the “Proceed to checkout” button,
• provide your name, surname, e-mail address and telephone number, possibly invoice data – if the Buyer wants the Store to send him an invoice in pdf form by e-mail,
• select the method of payment for the order,
• read and accept the Terms and Conditions – the Buyer accepts the Terms and Conditions only if he or she has read and actually accepts their provisions; acceptance of the Terms and Conditions is voluntary, but necessary to place an order,
• click on the “Buy and pay” button.

(3) If the Buyer has selected the payment method for the order in the form of payment via Przelewy24, after clicking on the “I buy and pay” button, the Buyer will be taken to the Przelewy24 transaction page to make payment for the order. After making the payment, the Buyer will be redirected back to the Store’s website with confirmation of the order. At that moment, the contract of sale of the products covered by the order is considered to be concluded between the Buyer and the Seller.

(4) If the Buyer has chosen a method of payment for orders other than payment via Przelewy24, he/she must complete the order form (provide his/her name, surname, e-mail address, and invoice details, if any) and return it. At that moment, the contract of sale of the products covered by the order is considered to be concluded between the Buyer and the Seller.

(5) In the order form, the Buyer must provide true personal information. The Buyer shall bear full responsibility for providing false personal data and the consequences resulting from this fact. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or where the data raises reasonable doubts of the Seller as to its correctness. In such a case, the Buyer will be informed by phone or e-mail about the doubts of the Seller. In such a situation, the Buyer shall have the right to explain any circumstances related to the verification of the veracity of the data provided. In the absence of data allowing the Seller to undertake contact with the Buyer, the Seller will provide any clarification after the Buyer undertakes contact.

(6) The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their veracity and correctness, although he has such a right in accordance with paragraph 5 above.

§ 5
Forms of delivery and payment methods

(1) Due to the nature of the products/services, the Buyer has at his disposal the following form of delivery of the order: receipt of the service – i.e. access to the online platform is received by each buyer in the form of an e-mail to the e-mail address provided in the order form.

(2) The buyer has a choice of the following methods of payment for the ordered products/services:

• transfer to the Seller’s bank account,
• payment via Przelewy24.pl service (PayPro SA (PayPro) 60-198 Poznań, ul. Pastelowa 8, KRS 0000347935, NIP 7792369887).

§ 6
Order processing

(1) After the Buyer places an order, in accordance with the procedure described in §4 of the Terms and Conditions, an order confirmation will be sent to the Buyer’s e-mail address.

(2) If the Buyer has chosen transfer to the Seller’s bank account as a method of payment, he is obliged to pay for the order within 5 working days from the conclusion of the contract.

(3) The execution of the order consists in its preparation and commencement of the service.

(4) Prior to the commencement of the service, the Seller will send to the Buyer’s e-mail address the access data to the online platform including login and password. From that moment the Buyer has unlimited access to the purchased service – the order is completed.

§ 7
Withdrawal from the contract of the Consumer

(1) A Consumer who has entered into a remote contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the purchased products/services.

(2) In order to withdraw from the contract, the Consumer must inform the Seller only in writing of his decision to withdraw from the contract by an unequivocal statement, which is a letter sent by mail (registered letter) or electronic mail (e-mail).

(3) In addition, the Consumer may use the model withdrawal form, available at HERE, but it is not mandatory, as long as the Consumer withdraws from the contract in the manner described in paragraph 2.

(4) In order to meet the deadline for withdrawal from the contract, it is sufficient for the Consumer to send the statement – referred to in paragraph (2) and paragraph (3) – concerning the exercise of his right of withdrawal from the contract before the expiry of the deadline for withdrawal from the contract.

(5) In the event of withdrawal from the contract, the Seller shall return to the Consumer the entire payment received from the Consumer, no later than 14 days from the date on which the Seller was informed, i.e. received a letter, e-mail or electronic form, about the exercise of the right of withdrawal. The payment will be refunded using the same means of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution. In any case, the Consumer will not incur any fees in connection with the form of payment refund.

(6) In the event of cancellation of the course within more than 14 days from the date of purchase, the Buyer shall not be entitled to any form of refund or compensation.

(7) Starting from 01.12.2022, the right to withdraw from the contract under the rules described in this paragraph and arising from the Law on Consumer Rights shall also apply to an individual who enters into a contract with the Seller directly related to his business activity, when the content of the contract shows that it does not have a professional character for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity. Accordingly, from 01/12/2022 when within this paragraph the powers of the Consumer are referred to, these powers also apply to a person who meets the above criteria.

§ 8
Liability for defects

(1) The Seller shall be obliged to provide the Buyer with a product / service free of defects.

(2) The Seller undertakes to perform the service of learning the Polish language at the highest level and to repair any defects/errors in the shortest possible time not later than 7 working days.

(3) The Buyer has the right to submit any requests or objections to the performance of the service, and the Seller is obliged to consider them.

(4) If the Buyer finds a defect in the product, which prevents or significantly impedes the use of the product, they should inform the Seller, specifying the type of defect found and making a statement of appropriate content.

(5) The Buyer may use the complaint form available at HERE, but it is not mandatory.

(6) The Buyer may contact the Seller both by traditional mail (registered letter) and by electronic mail (e-mail).

(7) The Seller shall respond to the complaint submitted by the Buyer within 14 days from the date of receipt of the complaint by such means of communication, using which the complaint was submitted, unless the Buyer agrees to another form of responding to the complaint.

(8) Details of the Seller’s warranty for defects are governed by the provisions of the Polish Civil Code (Articles 556 – 576).

(9) Starting from 01.12.2022, the provisions on the Seller’s warranty for defects of the sold thing concerning Consumers, are also applicable to an individual who concludes a contract with the Seller directly related to his business activity, when it follows from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 9
Personal data and cookies

The rules regarding the processing of personal data and the use of cookies can be found in the privacy policy available at https://www.lingve.eu/courses/privacy-policy/.

§ 10
Out-of-court ways of dealing with complaints and pursuing claims

(1) The Seller agrees that any disputes arising in connection with the sales contract may be handled through mediation. Details will be determined by the parties to the conflict.

(2) The Consumer shall have the opportunity to use out-of-court means of processing complaints and pursuing claims. In particular, the Consumer has the opportunity to:

• turn to a permanent amicable consumer court with a request to resolve a dispute arising from the concluded sales contract,
• turn to the provincial inspector of the Commercial Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Buyer and the Seller,
• use the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection.

(3) Detailed information on out-of-court ways of dealing with complaints and claims, the Buyer can find on the website https://polubownie.uokik.gov.pl.

(4) The Buyer may also use the ODR platform, which is available at https://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and businesses seeking out-of-court settlement of disputes regarding contractual obligations arising from an online sales contract or service contract.

§ 11
License

Unless otherwise stated, Lingve and/or it’s licensors own the intellectual property rights for all material on Lingve All intellectual property rights are reserved. You may view and/or print pages from https://www.lingve.eu/courses for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from https://www.lingve.eu/courses
• Sell, rent or sub-license material from https://www.lingve.eu/courses
• Reproduce, duplicate or copy material from https://www.lingve.eu/courses
• Redistribute content from Lingve (unless content is specifically made for redistribution).

§ 12
User Comments

This Agreement shall begin on the date hereof.

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Lingve does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Lingve, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Lingve shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Lingve reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to Lingve LDA a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

§ 13
Final provisions

(1) The Seller reserves the right to introduce and cancel offers, promotions and to change prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular with observance of the terms of contracts entered into before the change.

(2) The Seller reserves the right to make changes to the Terms and Conditions. Contracts entered into before the amendment of the Terms and Conditions shall be governed by the Terms and Conditions in effect as of the date of the contract.

(3) Any disputes related to contracts concluded through the Store will be considered by the Polish common court of competent jurisdiction for the place of permanent establishment of the Seller. This provision does not apply to Consumers, in the case of which the jurisdiction of the court is considered on general principles. Starting from 01.12.2022, this provision also does not apply to an individual who enters into an agreement with the Seller directly related to his business activity, when it is clear from the content of this agreement that it does not have a professional character for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity – in the case of such a person, the jurisdiction of the court is considered on general principles.

(4) These Regulations are effective as of 01.12.2022.

(5) All archived versions of the Regulations are available for download in pdf format – links are provided below the Regulations.